The Road To Technical Service Advisor
Enhance the relationship between the garage business, its clients and the internal teams
Course running
20th & 21st May
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8th & 9th July
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2nd & 3rd September
In stock
24th & 25th October
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11th & 12th November
In stock
Course content
The Road To Technical course has been developed for customer-facing team members, front of house and service advisors.
This course has been designed to enhance the relationship between the garage business, its clients and the internal teams, whilst reducing stress and enhancing profitability and efficiency.
Having an increased understanding of technical subject matter, by becoming car tech savvy, will ensure that the person in the service advisor role can operate with more confidence and more autonomy.
This course will help the service advisor to develop much stronger communications and a more effective working relationship with the technical team to ensure an increased first-time fix rate.
Their interactions with the garages clients will move towards being ‘next level’, ensuring higher levels of satisfaction and feedback. An increase in the confidence level of the service advisor will enhance their own job satisfaction and performance.
What you'll learn
- Ask the correct questions of the customer during the initial enquiry.
- Understand the critical importance that root cause analysis has in customer satisfaction, business efficiency and profitability.
- Communicate the correct information to the technical team.
- Construct technically accurate comprehensive estimates and quotations.
- Communicate the value and benefits of your service, and successfully navigate price only conversations.
- Confidently propose the correct service and maintenance solutions and close the sale.
Sending your staff
This course will run in a fully functioning workshop skills centre and will include vehicle lift style vehicle inspections, parts identification and handling, service information and parts references and look-ups.
This course will ensure more effective communications between the front of house, the technical teams and clients and it will help to reduce stress, improve productivity and profitability of the garage business operation.
Fully Supported High Quality Service Advisor Training
This training course is the second of two modules in the service advisor training programme.
Each of the modules are supported by pre-course e-learning on our TTHQ Remote portal.
The pre-course learning should be completed before you attend the course.It will ensure that you will be up-to-speed at a base level of learning, before you attend the face-to-face course.
The course face-to-face element of the training is held at our skills centre TTHQ2 in Bridgwater, Somerset.
After the course, we will have a follow-up video group chat, to assess your progress and to help with any work based implimentation queries that may have arisen since your return to work.
Once you have successfuly implimented the learnings from The Road To Technical, you can consider attending Module 2 ‘ The Highly Effective Service Advisor’.
Please note: each module is purchased separately as a separate 2 day course with pre and post support.
Module 3 of the Service Advisor training program is the 1-2-1 coaching element.
Our expert training consultants work directly with Service Advisors, on a 1-2-1 basis to help them reach their absolute pinnicle.
Together with their coach, they will work on specific development areas to become the very best in the business.
Please note: enrolment Service Advisor Coaching relies on completing Module 2 and attending a coaching suitability meeting.
Testimonials
I really enjoyed the fluid nature of the training. Using a current issue for one of the other trainees as a case study was brilliant as well. I feel ready to go back to my garage with ideas for improvement. Of course the burgers were fantastic as always.