The Road To Technical Service Advisor Course
Enhance the relationship between the garage business, its clients and the internal teams
Course running
24th & 25th February
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19th & 20th May
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30th June & 1st July
In stock
15th & 16th September
In stock
3rd & 4th November
In stock
Course content
The Road To Technical Service Advisor course has been developed for customer-facing team members, front of house and service advisors of an independent garage.
It has been designed to enhance the relationship between the garage business, its clients and the internal teams, whilst reducing stress and enhancing profitability and efficiency.
Having an increased understanding of technical subject matter, by becoming car tech savvy, will ensure that the person in the service advisor role can operate with more confidence and more autonomy.
Our experts will help the service advisor to develop much stronger communications and a more effective working relationship with the technical team to ensure an increased first-time fix rate.
Their interactions with the garages clients will move towards being ‘next level’, ensuring higher levels of satisfaction and feedback. An increase in the confidence level of the service advisor will enhance their own job satisfaction and performance.
What you'll learn
- Ask the customer the correct questions during their first visit
- Understand the critical importance root cause analysis has in customer satisfaction. business efficiency and profitability
- Communicate the customer’s account to the technicians effectively
- Construct technically accurate and comprehensive estimates and quotations
- Communicate the value and benefits of your service and successfully navigate pricing conversations
- Confidently propose the correct service and maintenance solutions to close the sale
Sending your staff
This service advisor course will run in a fully functioning workshop skills centre and will include vehicle lift style vehicle inspections, parts identification and handling, service information and parts references and look-ups.
This course will ensure more effective communications between the front of house, the technical teams and clients and it will help to reduce stress, improve productivity and profitability of the garage business operation.
Fully Supported High Quality Service Advisor Course
This training course is the first of two modules in the service advisor training programme.
Each of the modules are supported by pre-course e-learning on our TTHQ Remote portal.
The pre-course learning should be completed before you attend the service advisor course. It will ensure that you will be up-to-speed at a base level of learning, before you attend the face-to-face course.
The course face-to-face element of the training is held at our skills centre TTHQ2 in Bridgwater, Somerset.
After the course, we will have a follow-up video group chat, to assess your progress and to help with any work based implementation queries that may have arisen since your return to work.
Once you have successfully implemented the learnings from The Road To Technical, you can consider attending Module 2 ‘ The Highly Effective Service Advisor’.
Please note: each module is purchased separately as a separate 2 day course with pre and post support.
Module 3 of the Service Advisor training program is the 1-2-1 coaching element.
Our expert training consultants work directly with Service Advisors, on a 1-2-1 basis to help them reach their absolute pinnacle.
Together with their coach, they will work on specific development areas to become the very best in the business.
Please note: enrolment Service Advisor Coaching relies on completing Module 2 and attending a coaching suitability meeting.
Testimonials
I really enjoyed the fluid nature of the training. Using a current issue for one of the other trainees as a case study was brilliant as well. I feel ready to go back to my garage with ideas for improvement. Of course the burgers were fantastic as always.
Matthew Dunn
Pleased with the information provided to help me better my skills at work. Looking forward to putting it to practice
Katie-Mae Taylor
Excellent course throughout and Jay delivered it in a manner all understood 👍