Episode 15: Tina Drayson - Managing a Multi-site Garage
Tina Drayson is the operations manager at CCM, manages an award winning, multi-site garage. On this episode, she joins James as they discuss all things garage business management.
CCM is an award-winning group of garages located in the South East of England. With her background in data statistics, Tina started at the company in accounting and bookkeeping. Her role at CCM expanded organically over the years until she reached the pinnacle – co-ownership. Now, Tina is the Operations Manager for all branches of the company.
James and Tina share invaluable tips about people management and navigating the financial landscape, they delve into decision-making dilemmas and the essence of effective leadership.
Key chapters and takeaways
- Tina’s Background and Career Path
[00:02:05 – 00:04:55] - Mentorship and Personal Development as a Business Owner
[00:05:20 – 00:09:16] - Transition Back to the Workforce After Family Leave
[00:07:11 – 00:09:16] - Work-Life Balance and Flexible Workplace Culture
[00:09:16 – 00:12:17] - Challenges of Managing Multi-Site Operations
[00:24:15 – 00:26:38] - Making Data-Driven Decisions
[00:27:01 – 00:29:02] - Strategies for Reducing Business Friction and Streamlining Operations
[00:39:15 – 00:41:18] - Setting Effective Labor Rates and Maintaining Profitablility
[00:51:45 – 00:56:04]
More about Tina Drayson & CCM
Follow their Facebook: https://www.facebook.com/ccmgarage1
Check out their website: https://ccmhelp.co.uk/
Get in touch: https://ccmhelp.co.uk/contact/
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