Upping Your Diag. That’s what we’re in the room for. So, James will journey through some of the psychological and process issues which trip-up many technicians. From symptom stress, through to post-repair bliss, if your diagnostics is going wrong, surely one of your #4rights isn’t – but which one?  Help is at hand to become highly effective.

Hands-on Fault Finding on electric and hybrid vehicle. EV’s don’t only give battery and motor faults. Safety systems, on-board charging and other peripheral systems can also stop the EV in it’s tracks. Wilf will lead the group through an interesting and in-depth EV fault finding case.

Steve will take us through the practical approach to proper diagnostics. The focus of this session will be a joined-up approach to problem solving, through leveraging on the tools, equipment and information on hand, guided by logic & making the right decisions.

Far from being ‘just’ aircon, HVAC systems have become fully integrated into the whole vehicle function, particularly relevant for electric and hybrid powertrains. Rob’s session will also encompass the ban on R134a, and the issues and opportunities this presents independent garages.

There are obvious benefits to using dealer diagnostics in an independent garage business, but, how difficult it is? Where do you buy them from. And how do you keep them up-to-date. Mark will share how to avoid the pitfalls and how win at doing dealer diagnostics. Mark will also cover the upcoming SERMI regulations.

It is no secret VOSA are clamping down on Dirty Diesels by bringing Particle Matter analysis into the MOT. We have the new style particle analysers at TTHQ for you to see. It has now become critical that you know the origins of particle matter, and this session will be insightful in helping you working out the root cause of many DPF and AdBlue issues.

Andy Crook – Atomic Success

Welcome to “The Game of Business” – an immersive training experience led by Andy Crook, founder of The Garage Owners Network.

In this interactive session, you’ll use Gameplay to create a valuable learning space where you can sharpen your decision-making and critical thinking skills outside the emotional investment of your actual garage.

You’ll navigate both internal factors within your control and external challenges beyond it while evaluating the strategic opportunities presented along the way.

By working through the challenges, you gain the clarity that comes with distance—to experience the consequences of your business choices in a risk-free environment.

You will learn the practical application of business modelling and hopefully have a lot of fun competing against the competition.

It is not all for fun, though – The ‘Game’ will highlight the impact of your decisions and form the foundation for the later sessions.

Are you ready to transform your approach to garage ownership? Let the Game of Business begin!

Find out more about Andy…

Jay Wheatley – Absolutely Automotive

Jay Wheatley is a specialist in helping independent garage owners step back from the day-to-day and take control of their business to work on it rather than in it.

Garage owners often wonder why they are dealing with the same issues, over-and over, day after day? Jay digs into what’s really behind the constant pressure—why problems keep landing on your desk, why there’s never enough time, and how everyday firefighting becomes the default.

Find out where your time actually goes, what that reveals about your team, your processes, and your role—and what might need to change if you want the business to grow without running you into the ground.

If your day rarely goes to plan, this session will help you make sense of it—and start taking back control.

Find oit more about Jay…

Jennifer Webb – HR Vitals

Jennifer Webb, a specialist in HR for the automotive sector and founder of HR Vitals, will delve into the dynamics of building and maintaining a high-performing team—a cornerstone of any successful garage.

This session will help you understand the key indicators of a healthy team culture and provide actionable strategies to foster an environment where your staff can excel.

Jennifer will cover essential topics such as recruitment strategies tailored for garage teams, performance evaluation techniques, and motivation methods that keep your technicians and service advisors engaged and productive.

By the end of this session, you’ll have a clear plan to enhance your team’s effectiveness, leading to improved operational efficiency, higher customer satisfaction, and ultimately, a more profitable business.

Whether you’re dealing with hiring challenges or looking to boost morale, this session will equip you with the tools to create a team that drives your garage forward.

Find out more about Jennifer…

James Dillon, the founder of TechTopics and host of the acclaimed Harmonic Motion Podcast, will share his knowledge and expertise on how to attract develop and retain the clients you deserve —those who value quality service and are willing to pay for it.

He will introduce you to cutting-edge AI technologies that can revolutionize your customer acquisition and retention strategies.

Covering AI-driven marketing tools that target your ideal customer base, you’ll discover how to leverage technology to build the business you’ve always deserved.

This session will also explore how to seamlessly integrate these technologies into your existing operations, ensuring you stay ahead of the curve in an increasingly digital automotive landscape.

Find out more about James…