The Highly Effective Service Advisor
Enhance customer service levels, improve workflow efficiencies and drive your profitability upwards.
Course running
23rd & 24th May
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11th & 12th July
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5th & 6th September
In stock
21st & 22nd October
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14th & 15th November
In stock
Course content
Where your desire is to simplify garage operations, to transform into a thriving team and to increase business profitability the answer has to be Highly Effective Service Advisor training.
Our class leading Highly Effective Service Advisor training will help existing experienced services advisors to be able to achieve their full potential, which will ensure that the garage is highly effective.
We will work with your service advisors to help them develop their knowledge, skills and understanding to be the best they can be.
The Highly Effective Service advisor training program is full of hints, tips, coaching and teaching which is delivered by coaches, trainers and mentors who are all highly experienced in service advising.
If you are the garage owner, you may be planning or trying to be less involved in the day-to-day running of the business, Highly Effective Service Advisors will ensure seamless business operations, so you can go hand’s off, and get on with life.
What you'll learn
- Highly Effective Business processes
- Highly Effective Business development
- Highly Effective Profitability
- Highly Effective Problem resolution
- Highly Effective Business processes
- Highly Effective Business development
- Highly Effective Profitability
- Highly Effective Problem resolution
Fully Supported High Quality Service Advisor Training
This training course is the second of two modules in the service advisor training programme.
Each of the modules are supported by pre-course e-learning on our TTHQ Remote portal.
The pre-course learning should be completed before you attend the course.It will ensure that you will be up-to-speed at a base level of learning, before you attend the face-to-face course.
The course face-to-face element of the training is held at our skills centre TTHQ2 in Bridgwater, Somerset.
After the course, we will have a follow-up video group chat, to assess your progress and to help with any work based implimentation queries that may have arisen since your return to work.
Once you have successfuly implimented the learnings from The Road To Technical, you can consider attending Module 2 ‘ The Highly Effective Service Advisor’.
Please note: each module is purchased separately as a separate 2 day course with pre and post support.
Module 3 of the Service Advisor training program is the 1-2-1 coaching element.
Our expert training consultants work directly with Service Advisors, on a 1-2-1 basis to help them reach their absolute pinnicle.
Together with their coach, they will work on specific development areas to become the very best in the business.
Please note: enrolment Service Advisor Coaching relies on completing Module 2 and attending a coaching suitability meeting.
Testimonials
I really enjoyed the fluid nature of the training. Using a current issue for one of the other trainees as a case study was brilliant as well. I feel ready to go back to my garage with ideas for improvement. Of course the burgers were fantastic as always.