The Road To Technical Service Advisor Course
Enhance the relationship between the garage business, its clients and the internal teams
£758 +VAT
Course running
26th & 27th October
No new dates
Course content
The Road To Technical Service Advisor course has been developed for customer-facing team members, front of house and service advisors of an independent garage.
It has been designed to enhance the relationship between the garage business, its clients and the internal teams, whilst reducing stress and enhancing profitability and efficiency.
Having an increased understanding of technical subject matter, by becoming car tech savvy, will ensure that the person in the service advisor role can operate with more confidence and more autonomy.
Our experts will help the service advisor to develop much stronger communications and a more effective working relationship with the technical team to ensure an increased first-time fix rate.
Their interactions with the garages clients will move towards being ‘next level’, ensuring higher levels of satisfaction and feedback. An increase in the confidence level of the service advisor will enhance their own job satisfaction and performance.
What you'll learn
- Understanding the value of your service
- Identify and extract the relevant job details from the vehicle’s owner and communicate that effectively with technicians
- Having a comprehensive understanding of the major elements the vehicle
- Translating technical jargon into terms customers can relate
- Using systems to reference parts, operations and labour times
- Construct technically accurate and comprehensive estimates and quotes
- The ultimate prevention method for difficult conversations
- Personalised work-upons for you and the garage
Service Advisor Progression
This course is Step 1 of our Service Advisor progression route.
Recommended order: The Road to Technical → The Highly Effective Service Advisor.
RTT is designed for Service Advisors/Front-of-House team members who aren’t yet fully confident explaining diagnostics, faults and repairs clearly to customers. If you’re already technically strong (for example, you’ve come from the workshop or you regularly handle technical explanations with ease), you may be better starting straight on The Highly Effective Service Advisor instead of doing both.
After the course, you’ll have a 1:1 follow‑up call with the course leader to review what you’ve implemented since training and agree clear next goals.
Need some advice?
If you’d like a quick chat about training for you or your team, just email us at hello@techtopics.co.uk. Share a little about your role and what you’re hoping to improve, and we’ll happily offer some guidance and answer any questions
Testimonials
I really enjoyed the fluid nature of the training. Using a current issue for one of the other trainees as a case study was brilliant as well. I feel ready to go back to my garage with ideas for improvement. Of course the burgers were fantastic as always.
Matthew Dunn
Pleased with the information provided to help me better my skills at work. Looking forward to putting it to practice
Katie-Mae Taylor
Excellent course throughout and Jay delivered it in a manner all understood 👍
Shaun Tanner
Jay who took the course was very knowledgeable and nothing was too much trouble , kept the course fun and lite hearted throughout
Mike Chubb
Great content delivered professionally with good delegate interaction.