The Highly Effective Service Advisor Training
Enhance customer service levels, improve workflow efficiencies and drive your profitability upwards.
Course running
14th & 15th November 2024
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26th & 27th February
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21st & 22nd May
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2nd & 3rd July
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17th & 18th September
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5th & 6th November 2025
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Course content
Where your desire is to simplify garage operations, to transform into a thriving team and to increase business profitability the answer has to be Highly Effective Service Advisor training.
Our class leading Highly Effective Service Advisor training will help existing experienced services advisors to be able to achieve their full potential, which will ensure that the garage is highly effective.
We will work with your service advisors to help them develop their knowledge, skills and understanding to be the best they can be.
The Highly Effective Service advisor training program is full of hints, tips, coaching and teaching which is delivered by coaches, trainers and mentors who are all highly experienced in service advising.
If you are the garage owner, you may be planning or trying to be less involved in the day-to-day running of the business, Highly Effective Service Advisors will ensure seamless business operations, so you can go hand’s off, and get on with life.
What you'll learn
- Highly Effective Business processes
- Highly Effective Business development
- Highly Effective Profitability
- Highly Effective Problem resolution
- Highly Effective Client Service
- Highly Effective Planning and Organisation
- Highly Effective Time Management
- Highly Effective Communication and Influencing Skills
Fully Supported High Quality Service Advisor Training
This training course is the second of two modules in the service advisor training programme.
Each of the modules are supported by pre-course e-learning on our TTHQ Remote portal.
The pre-course learning should be completed before you attend the course. It will ensure that you will be up-to-speed at a base level of learning, before you attend the face-to-face course.
The course face-to-face element of the training is held at our skills centre TTHQ2 in Bridgwater, Somerset.
After the course, we will have a follow-up video group chat, to assess your progress and to help with any work based implementation queries that may have arisen since your return to work.
Once you have successfully implemented the learnings from The Road To Technical, you can consider attending Module 2 ‘ The Highly Effective Service Advisor’.
Please note: each module is purchased separately as a separate 2 day course with pre and post support.
Module 3 of the Service Advisor training program is the 1-2-1 coaching element.
Our expert training consultants work directly with Service Advisors, on a 1-2-1 basis to help them reach their absolute pinnacle.
Together with their coach, they will work on specific development areas to become the very best in the business.
Please note: enrolment Service Advisor Coaching relies on completing Module 2 and attending a coaching suitability meeting.
Choosing the right training for your staff
We’re here and happy to discuss what your training needs to ensure both you and your service advisor get the most of your training experience.
Contact us via email hello@techtopics.co.uk to arrange a call.
Check out the Road to Technical Service Advisor training course.
Testimonials
I really enjoyed the fluid nature of the training. Using a current issue for one of the other trainees as a case study was brilliant as well. I feel ready to go back to my garage with ideas for improvement. Of course the burgers were fantastic as always.
Matthew Dunn
Pleased with the information provided to help me better my skills at work. Looking forward to putting it to practice